Advantage Video Direct
Advantage Video Direct provides all the reliability and peace of mind you receive from Support, as well as Gatekeeping and Firewall Traversal services. Direct gives you the ability for Direct Inbound Dialing (DID) and Outbound Dialing (DOD), and provides Global Dialing Scheme (GDS) access.
Features include:
- Gatekeeping (Number Resolution and Bandwidth Control)
- Firewall Traversal
- Firmware Upgrades
- Direct Inbound Dialing (DID) and Direct Outbound Dialing (DOD)
- 24/7 Endpoint Support
- Return Merchandise Authorization (RMA) support
- GCI management and maintenance of VTC equipment
- GCI monitoring of VTC equipment through a centralized management platforml
- GCI generated usage reports as requested by customer
- 24/7 access to GCI video test center
- Access to GCI's network assistance services
- Global Dialing Scheme (GDS) access
Customer Advantages:
- A single point-of-contact: We are your single point of contact for ALL maintenance issues, support, upgrades and replacement. You make one call - that's it!
- Secure and Simplified video conferencing.
- We own the issues: If a maintenance problem does arise, we own the issue until it is resolved. Our 24/7 Complete Care support services and technicians ensure the most timely response and resolution of your critical videoconferencing services.
- Our technicians are manufacturer certified: Other vendors promise similar support, but leave you scratching your head when the issue goes unresolved - even after that second visit.
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