Advantage Video Standard
Advantage Video Standard is designed for businesses that want to get the maximum value out of video conferencing. Multipoint conferencing, Bridging services (for Standard Definition only), and a dedicated MCU meeting room provide businesses with the tools to conduct professional and collaborative video conferences between multiple locations. The management, monitoring, Gatekeeping, and Firewall Traversal of Advantage Video Support and Direct are all included.
Features include:
- Gatekeeping (Number Resolution and Bandwidth Control)
- Firewall Traversal
- RMA Support
- Firmware Upgrades
- Direct Inbound Dialing (DID) and Direct Outbound Dialing (DOD)
- Global Dialing Scheme (GDS) access
- 24/7/365 Help desk
- GCI management and maintenance of VTC equipment
- GCI generated usage reports as requested by customer
- 24/7 access to GCI video test center
- Collaborating with technical staff to ensure firewall traversal and other network issues for four (4) endpoints that are carefully managed to maintain effective videoconferencing on your network
- Dedicated MCU meeting room (always available)
- Multipoint IP conferencing/Bridging Services (HD/SD)
- Conference scheduling and automation for ad-hoc, one-time and recurring conferences
- Ability to include Internet-connected endpoints in multipoint or point-to-point conferences
Customer Advantages:
- A single point-of-contact: We are your single point of contact for ALL maintenance issues, support, upgrades and replacement. You make one call - that's it!
- Secure and Simplified video conferencing.
- We own the issues: If a maintenance problem does arise, we own the issue until it is resolved. Our 24/7 Complete Care support services and technicians ensure the most timely response and resolution of your critical videoconferencing services.
- Our technicians are manufacturer certified: Other vendors promise similar support, but leave you scratching your head when the issue goes unresolved - even after that second visit.
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